JAPANESE SITE

Healthy daily life with FLAIR's secure, safe and delicious water! Free home delivery of hot and cold water dispenser with one-way system!
About Us
  • HOME
  • About Us
  • Statement based on the Act on Specified Commercial Transactions

特定商取引法に基づく表記

Seller Altesse Co.,Ltd.
Operation Director President Isao Morikawa
Contact TEL 0120-377-388 / E-mail: info@altesse.jp
Location 4-8-1 Minamishojaku, Suita-shi
564-0012 Osaka
Commodity Price Indicated for each product. Show the sales price (including consumption tax) in the corresponding pages.
Necessary Fee other than Commodity Price Consumption tax (all shown prices are exclusive of tax)
Shipping charge will cost only to Hokkaido (750 JPY per 2 bottles (exclusive of tax))
Server rental fee will be charged according to the number of delivered boxes as below.
900 JPY (exclusive of tax) in the case of 0 or 1 box, 500 JPY (exclusive of tax) in the case of 2 boxes or more in a month.
Payment Method Credit card transaction (VISA / MASTER / JCB / AMEX / Diners Club)
Payment Term Charged at the time of delivery of goods, due date requested by the specified payment method.
Time of Delivery of the Goods Initial delivery: Within 5 days after receipt of the complete application
※ Except weekends, public holidays, in the case where the customer assigns a specific delivery date, and some areas where our service is not available.
Returned Goods In the case where the goods you have received are different or not as described, contact our Customer Service Centre within 8 days after arrival.
※ As for the shipping costs, we bear if the product is defective by the reasons of us. Customers bear if it's due to their personal reasons.
※ Except the case being attributable to our responsibility, we will not accept any returns of used products.
Cancellation and Change of Service When you wish to terminate the service, please notify our Customer Service Centre.
You will be required to return the dispenser when the service is terminated. The dispenser will be collected by home delivery service.
※ In the case of termination for periods shorter than one year from the purchase, customers will be asked to pay 5,000 JPY (exclusive of tax) as a dispenser collection fee.
※ If we replace the water dispenser due to customer's personal preferences, the following handling charges will be required counting from the date of initial delivery of the dispenser: 10,000 JPY (exclusive of tax) in the case of less than one year of use, 5,000 JPY (exclusive of tax) in the case of more than one year of use.
Area of Delivery Honshu, Shikoku, Kyushu (except Okinawa), Hokkaido (Delivery charge 750 JPY per 2 bottles (exclusive of tax)) ※ Shipment unavailable for some remote islands.
Inquiries For any inquiries about products, payment method and others, please contact at the information above or management personnel.
Application by phone here Online application here Additional delivery water here JAPANESE SITE